Privacy Policy
Effective Date: July 18, 2026
Welcome to Dinezy ("Dinezy", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when restaurants, restaurant staff, and customers use the Dinezy platform.
By accessing or using Dinezy, you agree to the practices described in this Privacy Policy.
1. About Dinezy
Dinezy is a cloud-based restaurant growth platform that helps restaurants digitize menus, manage QR-based ordering, communicate with customers, analyze restaurant performance, and improve the dining experience.
Dinezy currently provides features including:
- QR Digital Menus
- AI-powered menu assistance
- Restaurant dashboard
- Menu management
- Restaurant analytics
- Waiter call functionality
- Order management
- Restaurant discovery features
- Customer loyalty and engagement features
- WhatsApp Business integration (where enabled)
2. Information We Collect
Restaurant Information
- Restaurant name
- Business address
- Owner name
- Email address
- Phone number
- Subscription information
- Restaurant logo
- Restaurant banner
- Menu categories
- Menu items
- Dish photos
- Pricing information
Customer Information
- Name (if provided)
- Phone number (when required)
- Table number
- Order history
- Loyalty information
- Visit history
- Feedback submitted
- Limited analytics
Technical Information
We may automatically collect limited technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Session identifiers
- Website usage analytics
3. Information We Do Not Collect
Dinezy does not intentionally collect:
- Credit card information
- UPI PINs
- Bank account credentials
- Government-issued identification numbers
- Biometric information
- Sensitive health information
4. Cookies & Local Storage
Dinezy uses cookies, browser storage, and similar technologies to:
- Maintain secure sessions
- Remember preferences
- Improve platform performance
- Provide analytics
- Enhance user experience
- Improve platform reliability
5. How We Use Information
We use collected information to:
- Provide Dinezy services
- Create restaurant accounts
- Manage QR menus
- Display restaurant menus
- Manage restaurant dashboards
- Provide analytics
- Support customer loyalty programs
- Generate AI-powered recommendations
- Improve restaurant operations
- Provide technical support
- Prevent fraud and abuse
- Comply with applicable laws
6. WhatsApp Business Integration
Restaurants may choose to connect their own WhatsApp Business Account to Dinezy through Meta's Embedded Signup process.
When a restaurant authorizes Dinezy:
- Dinezy receives authorization from Meta to manage messaging on behalf of the restaurant.
- The restaurant remains the owner of its WhatsApp Business Account.
- Dinezy does not take ownership of restaurant WhatsApp accounts.
- Restaurants may revoke Dinezy's access at any time through Meta.
Where WhatsApp integration is enabled, Dinezy may process:
- WhatsApp Business Account ID
- Phone Number ID
- Business Account ID
- Access tokens issued by Meta
- Message delivery status
- Template information
- Customer phone numbers used for messaging
Access tokens are securely stored and used only for services authorized by the restaurant.
7. AI Features
Dinezy uses artificial intelligence to assist restaurants with:
- Menu digitization
- Food recommendations
- Menu categorization
- Restaurant insights
- Customer assistance
AI recommendations are generated using restaurant-provided information and are not based on sensitive personal data.
8. Data Sharing
Dinezy does not sell personal information.
Information may be shared only when necessary with trusted service providers, including:
- Meta Platforms (WhatsApp Business Platform)
- Cloud hosting providers
- Payment providers
- Analytics providers
- Security providers
These providers process information solely to deliver their services on our behalf.
9. Data Security
We implement appropriate technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures include:
- Encrypted HTTPS connections
- Secure authentication systems
- Access controls and permissions
- Secure cloud infrastructure
- Regular platform monitoring
While we strive to protect your information, no internet-based service can guarantee absolute security.
10. Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Maintain restaurant accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Restaurants may request deletion of their account at any time, subject to applicable legal and regulatory requirements.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to specific processing activities
- Withdraw consent where applicable
Requests regarding your information may be submitted using the contact details below.
12. Third-Party Services
Dinezy integrates with trusted third-party platforms and service providers to deliver certain features.
These services may include:
- Meta (WhatsApp Business Platform)
- Supabase
- Google services
- Payment gateways
- Cloud infrastructure providers
These providers have their own privacy policies governing the processing of data handled through their services.
13. Law Enforcement & Government Data Requests
Dinezy may receive requests from government authorities, law enforcement, or other public authorities for the personal data of restaurants or customers using our platform. We take the following approach to such requests:
- Legality review: Before disclosing any personal data, we review each request to confirm it is issued by an authority with proper jurisdiction and is backed by valid legal process appropriate to the data requested (such as a subpoena, court order, or warrant, as applicable under Indian law).
- Challenging unlawful requests: Where a request is unlawful, overly broad, or improperly issued, we reserve the right to challenge it through appropriate legal channels, seek clarification of its scope, or decline to comply until the deficiency is resolved.
- Data minimization: When we do comply with a valid request, we disclose only the minimum personal data necessary to satisfy its specific, documented scope.
- Documentation: We maintain an internal record of each request received, including the requesting authority, the scope of data requested, our legal assessment, and the response provided.
14. Children's Privacy
Dinezy is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.
15. International Data Transfers
Information processed through Dinezy may be stored or processed in countries where our infrastructure or service providers operate.
Where required by law, appropriate safeguards are implemented for international transfers of personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
When material changes are made, the updated Privacy Policy will be published on this page with a revised effective date.
17. Contact Us
If you have any questions about this Privacy Policy or how Dinezy handles your information, please contact us.